A company is looking for a Director of Customer Success. Key Responsibilities: Manage and improve key metrics to ensure strong net dollar retention while minimizing churn Develop systematic approach for optimization of customer value delivery, renewal, retention, and expansion Create and implement playbooks for managing accounts, ensuring feature adoption, and driving customer expansions Required Qualifications: 10+ years working in customer success or account management roles, with at least 2 years at SaaS companies Startup experience and ability to lead in a scrappy environment People management experience, including managing remote and global teams Passion for data analysis and metrics Obsession with understanding and serving customers
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