A company is looking for an ERC Representative I Key Responsibilities: Providing customer service through phone calls and emails, resolving inquiries promptly Logging cases accurately and escalating issues appropriately Maintaining knowledge of HR systems and procedures Required Qualifications: 0-2 years of customer-facing or call center experience Proficiency in Spanish Experience in Workday & ServiceNow is preferred Ability to work assigned shifts, including weekends High School Diploma in General Studies
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