A company is looking for a Director of Customer Support. Key Responsibilities: Provide strong leadership to achieve Customer Satisfaction goals Oversee the Help Desk and ensure team is trained on all supported technologies Act as the focal point for partners and strengthen client relationships Required Qualifications: Minimum 15 years? experience in technical support, with 7 years in leadership Bachelor?s Degree required, Master?s Degree or MBA preferred Working knowledge of support desk and field service solutions Ability to handle crises, prioritize tasks, and delegate effectively Proven ability to recruit, develop, and retain staff
Confidencial
Confidencial
Confidencial
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