A company is looking for a Head of Customer Success. Key Responsibilities: Develop and implement a comprehensive customer success strategy aligned with company goals and objectives Manage key client activities including implementation, onboarding, and ongoing customer success Drive key Customer Success outcomes such as identifying trends, increasing renewal rates, and reducing churn Required Qualifications: 7+ years of Customer Success experience at a technology startup; 3+ years in a leadership role Minimum of 5 years of experience in customer success, ideally in the employer benefits channel Established network of professional contacts in the employer benefits space Passion, experience, and/or genuine interest in LGBTQ+ healthcare Prior experience working in a high-growth, growth-stage startup environment
Confidencial
Confidencial
Confidencial
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