A company is looking for a Customer Success Manager. Key Responsibilities: Partner with Account Managers to understand customer contracts, scope and requirements Drive product adoption by overseeing customer onboarding & request development Establish ongoing cadences with customers to demonstrate value and track business outcomes Required Qualifications: 2+ years experience working in a hospitality SaaS organization in a customer success role or with hospitality technology vendors Experience with various types of hospitality software such as PMS, CRM, POS, Revenue Management, Distribution Expertise in hotel processes & technologies across various departments Knowledge & curiosity about trends in the hospitality SaaS and wider technology industries Nice to have but not required: Familiarity with REST API?s, SOAP, XML
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